Help

FunnelLingo support

Get help directly from the team that builds and runs FunnelLingo.

Direct support

First-response target: within 24 hours.

Regular hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Urgent security and outage reports are reviewed outside those hours when possible.

Email support

What to include

Product help

Include your business name, the affected page, what you expected, what happened, and when it happened. Add a screenshot only if it contains no private account data.

Connection help

Tell us whether the app shows Connected or Reconnect. Include the message and approximate time, but never send passwords, sign-in codes, or account secrets.

Translation help

Include the original phrase, visitor language, review state, and the message shown. Do not include anything a visitor entered or any contact data.

Publishing help

Include the project name, visitor language, page, and whether the previously published language still works. Do not replace project codes or delete projects unless support gives a specific reason.

Security and privacy reports

Use [email protected] for suspected cross-account access, exposed secrets, or unsafe publication. Do not attach credentials or raw customer records. Send privacy requests to [email protected] and follow the data-deletion process when needed.

Service health

Check the status page before trying again. If FunnelLingo is unavailable, the original-language page should remain usable.

Scope of support

Support covers FunnelLingo installation, onboarding, translation context, review, publication, the visitor switcher, account deletion, and service incidents. We cannot provide legal, medical, financial, or certified linguistic review, and we cannot make unsupported changes to a customer’s connected CRM account or public site.